By Michelle L. Mitchell

Bradley's Plumbing and Heating was crowned 2019 Valley’s Favorite heating and cooling company and favorite plumber. The owners, who grew up in the area, said the secret is treating people like family. Owners Crystal Bradley and Gary Bradley, of Stuarts Draft, opened Bradley’s Plumbing and Heating in 2012. They offer plumbing, heating, air conditioning and gas fitting. They do routine checkups on equipment and if something breaks in a home, they fix it. Gary had been in the business for decades. After working for other companies, they decided to start their own business. Crystal said it means a lot for them to be favorite heating and cooling company and favorite plumber. “It means that we’re a reputable company and we treat our customers right,” she said. “It shows us that our customers appreciate us as much as we appreciate them.” They understand it can be uncomfortable to invite strangers into someone’s home. The trick is to not be strangers. “When we go to people’s homes, we actually treat them like family,” Crystal said. “We try to make them feel as comfortable as we can — we laugh. They are our family they trust us in their home. We build that bond with them. We’re not just we’re a local company and we try to build those bonds and those relationships with those customers.”

Celebrating the Valley’s
Best of 2019

The News Virginian